COVID-19 MEASURES

LATEST UPDATES

APRIL 2021 : 

*Please note that our Québec City store is now closed until further notice due to new measures in place in that region.

SHOP ONLINE 24/7: Our online store remains fully operational with a full capacity, safe and social distancing team.

  • Our online store remains fully operational 24/7 on: https://thinkempire.com
  • Online returns will be processed as usual but must go through our online Return Portal. (TO PROTECT OUR TEAM, NO RETURN WILL BE ACCEPTED AT OUR HEAD OFFICE).
  • IN STORE RETURNS: For purchases made between November 1st and December 24th 2020, it will be possible to exchange, obtain a credit or a refund for 30 days after the reopening of our stores.
  • Customer Experience Agents are available BY PHONE, EMAIL and CHAT from 8:30 AM to 5:00 PM Monday to Friday.

Thank you, and we will continue to share updates and information with you on a daily basis.

 

The EMPIRE Team!

*our safety measures could evolve and change with new government directives.