Refund policy

30 DAYS

You have 30 days to return any unused product including sale items that are NOT marked as FINAL SALE items. All merchandise must not be worn, altered, or washed before it is returned.
 

EASY RETURNS

 
The majority of orders are shipped in an Empire resealable bag. To return a product, simply place the item being returned in the bag, then peel off the strip and press the flap down to seal the package. If your order was shipped in an Empire cardboard box, reuse the same box. After completing your return requests, print and stick your return label on your package and stop by a local post office to drop it.
 

RETURN REQUESTS

 

All return requests must be processed by our online Return Portal. If you placed an order online and want to return an item, please click here or log into your account to start the process.

If you need assistance during the return process, please contact us at info@thinkempire.com or give us a call at 1-866-615-8588

Return shipping fees are to be paid entirely by the customer.
 

EXCHANGE A PRODUCT

 
All returns will be refunded once they are received and treated at our offices. Shipping and handling fees are not refundable. If you would like to exchange the product you are returning for another size/color, we invite you to place a new order for the replacement of your choice. By proceeding this way, the replacement product will be reserved for you and it will be shipped to you without delays.
 

IN-STORE RETURNS

 
With the presentation of your online store order receipt, unused products may be exchanged in our retail locations within 30 days following the reception of the order. It is also possible to exchange products for a store credit or an Empire gift card.
No in-store return, credit or exchanges possible from December 26th to 29th.
IN-STORE REFUNDS:With the presentation of your online store order receipt, you have 30 days from the date your order was shipped to be eligible for a product refund in any of our retail stores. (Shipping fees are not refundable).
*IMPORTANT:Only unused products in their original box or wrapping will be accepted. Products marked as FINAL SALE on the product detail page have a final sale status and may thus not be returned. No returns on underwear. For tax reasons, product shipped outside of the province of Quebec will only be exchangeable for products of equal value and will not be creditable.
 

X-MAS GIFT EXCHANGE

 
EXTENDED POLICY:
Products purchased between November 1st and December 24th can be returned until January 31st online or in store.
 

BIKINIS & SWIM WEAR

 
We accept returns on bikinis and swim wear ONLY if the protection pad has not been removed and the Empire band/seal is still in place to prove the product has not been worn.
 

RECEPTION OF DEFECTIVE / DAMAGED ITEMS

 
It is your responsibility to inspect your package and merchandise immediately upon reception. In rare cases, items may get damaged during transportation. It is imperative to contact our customer service within 7 days to report any damage or defective products and make arrangements for an exchange.
  

PACKAGING PRODUCTS FOR A RETURN

 
Please wrap and protect original product boxes before shipping them back for a return. Shoes, snowboard bindings, boots or other products must be returned with their original box or packaging in their original condition, without postal labels, stickers or tape stuck directly to it. 
 
Note: Repackaging fees will be charged if a product is returned in a damaged box, or without its original box.

IN STORE PICKUP HANDLING FEE


Orders placed with the In Store Pickup option are subject to a flat 4.99$ +txs handling fee. This fee is non-refundable in case of cancellation by the customer or failure to pick up the order within the prescribed delay.